Medecus Difference

We believe customers should guide our business. We plan to meet your needs and exceed your expectations. We are building enduring relationships with those who support our business, so our engagement with customers is personal and direct. Information delivery is a big part of our service because we know knowledge makes the difference in any choice, especially in issues related to health and quality of life. We are also making the internet a preferred service channel for our customers so you enjoy the convenience of technology in your busy lives. How we keep you satisfied:

- Exceptional human talents
- Innovative technology
- Island Wide network of providers
- Timely claim reimbursements
- Innovate to effectively satify changing needs

VALUE PROPOSITION

1. Quality Service

- Telephone access to benefit balances
- Fastest turn around time for claim reimbursements 
- Online employee enrollment/termination and other employee and dependent changes
- Online report generation and analysis
- Online provider directory

2. Information

Access for HR personnel to:

- Membership data
- Claim utilization reports 

Access for members to:

- Benefit schedules 
- Health links 
- Personal claim details 

3. Innovation

- Members can request replacement cards online
- Claims reimbursement is available via Electronic Funds Transfer (EFT).
- 24 Hour Help Desk 

4. Choice and Flexibility

- Widest product choice
- Traditional and customized plans 

- Customer focused solutions